Sorry, but I need to vent… again!
I experienced the WORST customer service today. I don’t want to mention the name of the store because I’m not sure how I’m going to proceed with this matter. Last night I bought something from this store. I paid cash for it. I took it home and found out it didn’t work. So today, less than 24 hours later I took it back and the store told me “NO” even though I still had the receipt. I asked if I could get a replacement instead then. Again this person told me “NO.” I asked to talk to a manager now as I was getting upset over this kid’s attitude and the way he was handling me (THE CUSTOMER).
5 Minutes later, a manager came out from the back. I explained to the manager that I had just bought the item, had got it home and it didn’t work. The manager just smiled and told me, to my face, that I was “OUT OF LUCK.” They would not be issuing me a refund. No FREE replacement. Grrrrrrrrr. . I’ll tell you what…I am NEVER buying another Lottery Ticket from that store.
